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At 1300 Geeks, we understand that things can come up unexpectedly, and you may need to cancel your IT support appointment. To ensure we can continue to provide our services efficiently, we have a cancellation policy in place. This policy outlines our expectations for cancellations and the associated fees.

Cancellation We require a minimum of '4 hours' notice for cancellations of IT support appointments. If you need to cancel your appointment, please contact us as soon as possible to reschedule. You can reach us by phone or email, and we will confirm your cancellation. Full Refunds will be provided for prepaid appointments with reasonable cancellation notice. 

No Show - If you do not show up for your appointment without prior notice, we will consider it a "No Show." In this case, we will charge a $50 Callout Fee to cover the time and expenses incurred by our team in preparing for your appointment. No show fee will be added to your account and payable by the invoice due date

Exceptions - We understand that emergencies can arise, and we will consider each case individually. If you have a valid reason for your cancellation or no show, such as a medical emergency, we will waive the fee. Please contact us as soon as possible if you encounter any such circumstances.

Payment - Failure to pay due invoices may result in account progress for recovery actions.

Contact Us If you have any questions or concerns about our cancellation policy, no show fees & unpaid invoices, please contact us at info@1300geeks.com.au. We appreciate your understanding and cooperation in helping us provide efficient and effective IT support services.